How we manage private information
As we respect your privacy, we promise the following:
- Ensure your personal information is only used to provide you with any services or information that you have requested from us.
- Aim to keep your data safe and secure and process it in a secure way
- Assist you at any time if you change your mind about receiving certain communication from us and how this is received
Why we collect, use, and process your information
In order to provide you with services and information you require from us, we would need to collect select data and personal information to ensure information provided to you is correct at the time its given, and select data retrieved, is done so to aid in providing the required services to help ensure maximum potential and success in the delivered service.
What information we collect
We may collect the following information from you –
- Your Full name, or first name only
- Your email address
- Phone number(s)
- Job title
- Company name
- Company address
- Select social account log-ins or access granted (Applicable only if you require us to manage select social accounts you hold, typically includes uploading content on your behalf)
We will only use your personal information for the purposes you have permitted and we will not share it for marketing purposes outside of our company and for the purpose in which it was provided for, unless you have given us permission to do so. If at any point in the near future this practice changes, we will update this policy to identify the non-agent third parties and provide an opt-out option.
Every time you visit our website, we may also automatically collect the following information from you:
- Technical information, this includes: The Internet Protocol (IP) address used to connect your computer to the Internet
- Browser type and version
- Time zone settings
- Browser plug-in types and versions
- Operating systems and platforms, etc
Visit information, including; Uniform Resource Locators (URLs) of the websites that you came through to our website and which pages you visited (including date and time); our website page response times, download errors, length of visits to pages, visit duration, page interaction information and methods used to exit our site
What we do with the personal information we collect from you
We require personal information to process your request(s) to ensure we can identify, and provide you with the required service(s). In particular for the following reasons:
- Internal record keeping
- Improve our products and services
- Send marketing emails about any events or services managed and handled by us that we feel may be of interest to you
- We are the sole owners of the information collected on this site and we only have access to the information you voluntarily provide. We will use your information to respond to you, regarding the reason you contacted us and we will not sell or rent this information to anyone else at any given time.
Where your information is stored
Any information retrieved from our websites enquiries/contact form is stored on our database/website backend only. Your data may also be saved with trusted third parties solely for the purposes you have provided it to us.
Security and storage of personal information
We will keep your personal information safe and secure.
When you give your personal information to us, we will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679) and other relevant legislation.
To prevent unauthorized access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data whilst in our care.
How long will we keep your personal information for
Whenever we collect or process your personal data, we’ll only keep it for a period of twelve (12) months or for as long as we have a legitimate reason to contact you.
Should you wish for us to remove your data at any time please contact firstname.lastname@example.org and we will remove it.
Under GDPR regulations, you have rights regarding your personal information we retain.
Please email email@example.com with requests regarding any or all of your rights.
The right of access – You are entitled to know what information we have regarding you
The right to rectification – You are entitled to have the information regarding you corrected if it is inaccurate or incomplete
The right to erasure – You have the right to request we remove your personal information
The right to restrict processing – You have the right to block or suppress processing of your information we manage
The right to data portability – You are able to transfer or copy your information from one IT environment to another, safely and securely
The right to object – You may object to how we manage your information by contacting us
Rights in relation to automated decision making and profiling -You have the right not to be a subject of a decision based on automated processing
Further information can be found on the Information Commissioner’s Office website.
Controlling your personal information
You have the right under EU regulation and Privacy Shield to see what information we hold about you. If you want to exercise this right, please make an application to us by email with a request regarding any or all of your rights.
We may ask you to provide us with sufficient information so that we can be sure of your identity.
If you would like to proceed with a request to see what data we hold about you, or if at any time you decide you no longer wish to receive communication from us, please email firstname.lastname@example.org
If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested.
We may change this policy to meet regulatory requirements and ensure best practice. All changes to this policy will be published on this page. Please check this page from time to time to ensure that you remain happy with us and our services.